COVID-19 FAQ

Welcome you back to Wobbly Walk!

People First: The safety and wellbeing of our customers, teams, and community have always been our topmost priority. We're constantly monitoring the ever-changing landscape of COVID-19 so that we can make the best decisions possible.

See You Soon: Following guidance from the Central Government of India, we are reopening our online store with limited staff.

Thank You for Your Patience: As always, our support team is available to support you and answer questions. You can continue to shop for our latest products online, where our standard shipping is on us.


Reopening

  1. 1. Is your store open?

    Yes. We have started accepting orders and will be delivering them in Orange, Green, and Red Zones, where permitted by local government and public health authorities. However, we’re still not delivering in Containment Zones as not allowed by the government.

  2. 2. Can I pay Cash for my order?

    We are not accepting any Cash payments for now.

    We have temporarily suspended Cash on Delivery option for the safety of our customers and delivery staff, and we will reassess the same over time. Though you can still redeem any gift cards and discount coupons you’ve been holding on to.

  3. 3. What health and safety measures have you taken?

    The wellbeing of our customers, staff and community remains our top priority. With this in mind, we have put increased health and safety measures into place, including:

    • We’re ensuring physical distancing.
    • Our staff will be wearing face coverings and has daily health screenings.
    • We're sanitizing and deep-cleaning our company facilities and warehouses at regular intervals.
    • We thoroughly clean high touch surfaces every hour as part of our enhanced daily sanitizing.
    • We have put sanitizing hand rub dispensers in prominent places around the workplace.
    • All products are being sanitized before and after packaging.
    • We’re not taking Cash and accepting electronic payments only.

Ordering

  1. 1. Can I still make an order online?

    Our online store is always open for you to shop whenever you'd like.

    That said, as we focus on keeping our customers and employees safe, we're taking extra measures at our manufacturing unit, warehouse, and distribution centers, such as limiting staff to minimal, which may cause some delivery delays.

  2. 2. Have the shipping times changed?

    Please allow 2-3 business days for us to process your order.

    Due to the limited number of staff and the current high volume of orders, shipping times may be affected. You can expect a delay in delivery.

  3. 3. How can I edit the address on my order?

    Once the order is shipped, we're unable to edit the address. We can, however, attempt to update your address before shipping. Give us a call at 844-704-8532 on Monday-Friday 9 AM-9 PM and Saturday-Sunday 9 AM-7 PM IST.

  4. 4. My order has been shipped, but it seems to be delayed?

    Due to the limited number of staff and lockdown restrictions, here may be delays in deliveries across the country. Keep an eye on your tracking to follow the progress of your order.

  5. 5. I have been waiting for a long time to get a response from Wobbly Walk. Why?

    This is because we're currently experiencing higher than normal volume and the limited number of staff. You can expect to hear from us within the next 3-4 business days. Please wait until you’ve heard back from us. We’re grateful for your patience during this tough time.

Returns/Exchange

  1. 1. When will my return be processed?

    Once your return reaches our warehouse, we process it within 10-15 business days.

    As we focus on keeping our staff and customers safe, we're taking extra measures at our manufacturing unit, warehouse, and distribution centers, like limiting the team to minimal, which may cause some delays to return processing.

    If you haven't heard back from us about your refund within 10-15 days from the time your package reaches our warehouse, please contact us.

  2. 2. Can I still make returns? How do I process a return or exchange?

    Yes, you can, but we’re currently unable to arrange reverse pickup for return/exchange products. If you wish to return or exchange a product, please ship it back to the following address:

    Wobbly Walk, G-273, Sector 63, Noida, Uttar Pradesh (201301)

    Also, please note that:

    • Exchange is allowed only once per order. If the customer wants to return an exchanged item, the refund will not be applicable. Instead, store credits will be issued in such cases.
    • We will not refund self-courier charges.
  3. 3. My local courier isn't accepting packages. How can I make a return?

    We ask that you hang onto your item and reach back out to us after some time. We're thankful for your patience.


If you still have any question, feel free to contact us. We will try our best to assist you!

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